Our Commitments
24 hours
Referral Acknowledgement
Every referral is acknowledged in writing within one business day. You will receive a confirmation email with a reference number and the name of your liaison.
If we miss this, we will call you directly to explain.
5 business days
Participant Onboarding
From referral acceptance to first support visit — 5 business days. This includes participant introduction, service agreement signing, and worker matching.
Complex needs may require up to 10 days. We will notify you within 24 hours if this applies.
4 business hours
Coordinator Query Response
Your named liaison will respond to all coordinator enquiries within 4 business hours via phone or email. Urgent matters are escalated immediately.
If your liaison is unavailable, a senior team member will respond within 2 hours.
Current Availability
Updated weekly. Contact your liaison for real-time availability before submitting urgent referrals.
Western Sydney
AcceptingAreas
Services
South-West Sydney
AcceptingAreas
Services
Inner West
LimitedAreas
Services
North-West
WaitlistAreas
Services
Documentation
Goodwill Care — Progress Report
Participant: [Anonymised] · Period: January 2025 · Support Type: Daily Living
Goals Progress
Participant has demonstrated consistent improvement in morning routine independence. Achieved 4 of 5 agreed NDIS goals for this period. Goal 3 (community transport) is on track for completion by March 2025.
Support Delivered
32 hours of daily living support delivered across 16 visits. No missed visits. Worker consistency maintained at 100% — same worker for all visits this period.
Incidents & Observations
No reportable incidents this period. One non-reportable observation (minor fall averted) documented and shared with family same day.
Coordinator Notes
Recommend increasing community access hours by 2hrs/week from February to support Goal 3 completion. Participant expressed interest in joining local art group.
All participant data anonymised. Real reports include participant name and NDIS number.
Safeguarding Quick Sheet
All clearances are verified before a worker's first shift. Coordinators can request verification evidence on any worker at any time.
Worker follows emergency procedures. Participant safety is first priority.
On-call supervisor is notified and assesses severity.
Participant and/or family are contacted before end of business day.
Referring coordinator receives a written incident summary.
All incidents are reported to the NDIS Quality and Safeguards Commission within required timeframes.
Your Liaison
Every coordinator who refers to Goodwill Care is assigned a named liaison — not a call centre, not a rotating roster. One person who knows your participants and responds within 4 business hours.
Coordinator Liaison Team
Goodwill Care — Registered NDIS Provider
Urgent referrals: Call 0422 366 363 directly. Do not use the form for same-day or crisis referrals.
Submit a Referral